Everything you need to know about receiving your piece and what happens if something is not right.
All orders are carefully packaged and dispatched within 3–5 business days of confirmation. Local delivery within Sri Lanka typically takes 1–3 business days. International shipping is available, contact us for rates and timelines.
Every piece is packaged with care, in our branded box, ready to gift or keep.
We currently accept bank transfer. Payment details will be confirmed via WhatsApp or email after you submit your order. A payment gateway for card payments is coming soon.
We want you to love your piece. If something is not right, please contact us within 7 days of delivery and we will work with you to find a solution.
Custom pieces cannot be returned but may be adjusted. We will always do our best to make it right.
We offer resizing, polishing, stone checks, and repairs on all Odyssey pieces. Contact us to arrange. Where possible, repairs are completed within 1–2 weeks.
We are always happy to help. Reach us at hello@odysseybysilver.com, via +94 70 3667790, or on WhatsApp.
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After confirming your order, we will contact you via WhatsApp (+94 70 3667790) or email within 24 hours with bank transfer details.